Dear McDonald’s Drive-Thru Employees,
How can I put this delicately? It just isn’t going to happen.
Maquel and I went through the drive-thru after institute tonight just wanting some simple ice cream. We started with a man voice… “Thanks for choosing McDonald’s, would you like to try our chocolate chip or oatmeal… ” then a woman’s voice, “Welcome to McDonald’s, what can we get you?”
Maquel ordered a chocolate shake, as in the chocolate shake on the menu, with whipped cream, and a cherry on top. I ordered ice cream, vanilla ice cream, in a cup, as in ice cream, in a cup.
Here is what was repeated to us, “uh, what?” followed by, “In a cup?”
“Yes. We want plain vanilla ice cream…in a cup.”
“You just want the ice cream?”
“…Ok we would like one chocolate shake, AND plain ice cream, in a cup.”
Attendant: “Ok” The order screen popped up… finally with:
Small chocolate shake – Plain
Heidi: “Fine just get me a dang cone.”
Maquel: “Okay, hang on. (Now in a very exasperated, clear voice.) We would just like a chocolate shake, AND a sundae without any toppings…”
Attendant: “Would you like fudge?”
Maquel: “No. No toppings on the sundae. Just ice cream.”
Attendant: “Okay.” Screen now says: Hot fudge sundae – Extra fudge, after which we hear… “Sorry, wrong button.”
Next we see: Hot fudge sundae – No fudge.
Hey, there it is! We finally made it!
Attendant: “Your total is…” We drive to the first window, “No fudge, no whipped cream, or cherry right?”
Maquel: “YES!”
At the second window they hand us the shake, with no toppings… oops. Next, we get a cup of ice cream, success!?
Attendant: “Do you still want nuts?”
Maquel: “…Heidi would you like the nuts?”
Heidi: “NO. NUTS!”
Maquel: “Nope”
We drive around the store for the third time to get out, and then break down into giggles and decide this is the most blog-worthy thing that has happened to us in weeks.
And thus begins, “Why don’t you understand?!”
Who knew a plain vanilla ice cream could cripple the entire McDonald’s corporation?
Love,
Heidi and Maquel








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